Worried about flight delays affecting your tour? Learn how our tour reschedule and refund policy works so you can travel with confidence.

When planning a trip to Thailand, it’s helpful to understand how potential flight disruptions may affect your schedule. Our carefully curated Thailand tours are designed to provide flexible travel experiences across the country.

At Oh-Hoo, we understand these concerns. That’s why we’ve compiled the most frequently asked questions from travelers. Our goal is simple: to help you explore Thailand with confidence while we take care of the details.

Planning Your Thailand Trip Safely

Travelers arriving when traveling to Thailand

When planning to travel to Thailand, it’s helpful to understand how potential flight disruptions might affect your plans. Our carefully curated Thailand tours are designed to provide flexible travel experiences across the country.

Another factor travelers sometimes overlook is immigration processing time. During peak travel periods or busy arrival hours, immigration queues at Thai airports may take longer than expected.

To help avoid unnecessary stress, we recommend scheduling your main Thailand day trips or island tours at least 1–2 days after arrival, especially if you plan to join popular experiences such as a Phuket island tour. This extra time acts as a buffer day, giving you flexibility if your flight arrives late or airport procedures take longer than expected.

Krabi-Maya-Bay — Thailand day trips island tour

If you have already booked a tour and are worried about possible delays, don’t worry. Below are the most common questions travelers ask about tour rescheduling, cancellation policies, and refund options.

Tour Reschedule and Refund Policy

Traveler support for flight delays Thailand

Travel plans don’t always go exactly as expected. Flight delays, schedule changes, or unexpected situations may sometimes affect your tour plans when traveling to Thailand.

To give our guests peace of mind, Oh-Hoo provides flexible options for tour rescheduling and cancellations when unexpected travel disruptions occur. Below are answers to the most common questions about changing your tour date, cancellation policies, and refund processing.

Can I change or cancel my Thailand tour if my flight is delayed?

Yes. If your flight is delayed and affects your tour booking, you can reschedule your tour or cancel your booking.

Oh-Hoo’s reschedule policy allows flexibility when unexpected flight delays occur. Please notify us at least 24 hours before your tour starts whenever possible.

How can I contact support?

If you experience flight disruptions while traveling to Thailand, our team is available daily and ready to assist you from 8:00 AM – 10:00 PM (GMT+7).

You can contact us regarding your tour booking, schedule changes, or refund requests through the following channels:

Phone: +66 75630618
WhatsApp: +669-9672-9337, +669-2716-8007, +667-563-0618
Email: ohhootravel@gmail.com

We’re here to make your trip smooth—reach out anytime, and we’ll take care of you.

Is there a reschedule fee?

Oh-Hoo allows you to reschedule free of charge if we receive notice 24–48 hours before the tour start time.

Feel free to contact us so our team can confirm the details. Our policy is designed to provide flexibility so you can continue planning your Thailand trip without unnecessary stress.

Can I get a full refund if I cancel my trip?

Yes, absolutely! A full refund is available if you cancel your tour booking at least 24 hours before the scheduled tour start time.

Oh-Hoo’s tour cancellation policy ensures travelers can adjust their plans with confidence when unexpected travel changes occur.

How long does the refund take?

Once your refund request has been approved, the payment is typically processed within 3–5 business days. The exact timing depends on your bank or payment provider.

We regret not having the opportunity to serve you this time. We hope to welcome you back for future Thailand tours and create wonderful travel experiences. Thank you for your understanding and choosing Oh-Hoo Travel.

Explore Thailand Tours with Peace of Mind

Amid ongoing global tensions driving fuel price fluctuations, Tours across Thailand may face higher operating costs—especially boat trips between stunning islands where fuel plays a critical role.

But don’t worry. Your booking is protected by Oh-Hoo’s price guarantee. Once confirmed, your tour price is locked in at that rate.

This gives you complete confidence to plan your Thailand adventure, knowing there are no surprise price increases before your travel date.If you’re still planning your itinerary, you can explore our complete Thailand travel guide to discover the best destinations, travel tips, and island experiences across the country.

Secure your rate today—book your Thailand tour with Oh-Hoo now!