Bangkok~ Cockroach Edition
I really wanted to love this experience. I actually had high hopes for the dinner cruise and was excited to finally do it. I had to reschedule my original reservation because the timing didn’t work with my flights, and I have to give credit where it’s due—the customer service team was wonderful and made the reservation change very easy.
Then came cruise day…
First, be prepared for VERY long lines. Boarding begins around 7:30 PM, which means you don’t really get the full two hours advertised. Once onboard, you’re greeted with a welcome blue syrup shot and water at your table, which was a nice touch.
Then the cruise starts and everyone makes a mad dash for the buffet. And when I say mad dash, I mean practically a stampede. 😂 The buffet lines were extremely long, so I decided to wait a little while for the crowd to die down. Eventually, I got my food and returned to my table, 12B.
Unfortunately, the view from 12B was already nearly obstructed by two large mechanical fixtures outside the window. At that point, I decided to make the best of it. I was determined to enjoy my evening regardless.
And THEN…
The unwanted guests arrived.
ROACHES.
Not one. Not two.
ROACH AFTER ROACH AFTER ROACH.
I am not exaggerating. They were coming out of the wall, crawling across the table, and one even made its way onto my plate. I actually recorded videos and killed three of them with a paper towel. THREE. 😩
At that point, I called the waitress over, showed her the videos and the paper towel evidence, and explained what was happening. She immediately removed my plates and went to get a manager. The manager came over, saw the situation for himself, and they offered to move me to another area.
So where did I go?
UPSTAIRS.
In the rain.
Yes. You read that correctly. 😂🤣
I left my roach-infested table for a “roach-free” table… outside… while it was raining. At this point, I could only laugh because what else could I do?
The waitress then brought me a beverage menu and offered me a complimentary glass of white wine, which I appreciated. But at this point, I was wet, hungry, and completely in disbelief that this was how my dinner cruise experience had turned out.
I boarded excited to enjoy Thai cuisine, the river views, and the traditional entertainment. Instead, I spent the evening dealing with extremely long lines, an obstructed view, a buffet experience that felt chaotic, and—most importantly—multiple live roaches crawling around my dining area and onto my food.
I genuinely tried to make the best of the situation. I gave them the opportunity to correct it, accepted the relocation, and even tried to laugh about the whole thing.
But unfortunately, this is not an experience I can recommend.
I’m currently in my Grab heading back to my hotel—hungry, upset, wet, and still in disbelief. 😮💨
I really wanted to love this experience. I just wish the experience had loved me back.
At this point, I believe a refund or significant compensation is appropriate given the circumstances.
Rating: ⭐️ out of 5
The customer service team was kind and responsive, but the overall dining experience—especially the roach infestation—was completely unacceptable.
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