Cancelled as per policy and refusing to refund.
I am writing this to warn other travelers before they book. While GetYourGuide is convenient for browsing activities, things go downhill fast if there is an issue.This happened to me as well, and despite having proof of cancellation, they would not refund my money. I noticed that the carrier information on the ground was completely different from what was listed in the booking confirmation email. Even though I cancelled within the hour, they are still trying to weasel out of it.The customer service feels heavily automated, and they deflect responsibility to the third-party company rather than resolving the issue for the customer. If your tour goes perfectly, you will be fine. But if anything goes wrong, expect a massive headache trying to get a refund or clear answers. I highly recommend looking up the local operator directly or using a different booking service with better consumer protections
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