Horrible, and extreme-unfriendly experience — avoid at all costs!
Ziplining at Treebridge Ziplining was a terrible experience from start to finish. We visited with our 7- and 8-year-old daughters, who have plenty of experience with climbing and ziplining and usually love it. However, during this entire tour, they were crying non-stop.
The main issue was the complete lack of communication and how poorly we were treated. From the moment we arrived, we were yelled at and dragged toward a group, feeling like livestock rather than guests. No one welcomed us or even said hello. Helmets were shoved onto our heads and harnesses strapped on without a single word. There was zero communication with customers: no explanation of what to expect, no instructions, and no mention of whether we were ziplining alone or together.
The staff members—some wearing scarves and masks—did not speak a word of English and made no effort to connect or communicate. We were rushed up the stairs and swung off the platforms without warning. Because the staff was just trying to rush people through the long lines, they pushed my young daughter up the stairs and even pushed her off a platform before she was ready. They also refused to let us as parents go first to guide or comfort our kids. When my daughters arrived trembling at the next platform, not a single staff member offered a high-five, a kind word, or a simple "well done."
To make matters worse, my other daughter’s leg fell completely through a hole in the middle of one of the wooden platforms. She was terrified and crying, yet not a single staff member showed any concern, asked if she was okay, or apologized.
As parents, it was impossible to enjoy anything because we were treated like garbage. We decided to stop the tour early. This was hands down the most child-unfriendly and unprofessional experience I have ever had—and equally horrible for adults. Please do not go here, especially if you have children!
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